Shipping/Terms & Conditions

Payment
Pay in advance with credit card, check or money order. (We Accept American Express, MasterCard & Visa). Credit cards not accepted for export customers. No CODs. Net 30 terms are available. Call for more details.

North Carolina Residents please include 7.75% State Sales Tax

Return Policy

• No merchandise may be returned after 30 days from invoice date.  There will be a 20% restocking charge on all authorized returned products when error is not the result of W.R. Rayson Co., Inc.  All merchandise must be shipped freight prepaid.  Custom orders cannot be returned.
• Any damages because of shipping must be reported within 48 hours of receipt of goods and must be noted and reported upon delivery.  Damaged cartons must be retained for claim purposes.  Merchandise may be re shipped or a credit may be issued upon completion of research.
• Faulty or incorrect items may be returned without charge with notification and agreement.
• We will not accept the return of open packages.
• Please call Customer Service at (800) 526-1526 for a Return Authorization Number.  This number must be clearly marked and appear on the outside of returned cartons.

1. All orders are subject to a processing and shipping time of three days. This does not account for delivery delays for which we have no control.

2. Shipping charges will be calculated by weight of purchase.

3. We will ship via Common Carrier as well as UPS ground.  Next day, Second day and Three Day select options are available.  Please call Customer Service at 1-800-526-1526 to discuss these options.  Be aware that if you are within a three-state radius of NC you are likely in a two-day ship zone.

4. If items are damaged, you must contact us within 48 hours of receiving otherwise we will not issue a replacement.

5. If items are missing or incorrect, you must notify us within 48 hours of receiving the shipment so we may quickly correct the issue. Our shipping employees use a TWO PERSON VERIFICATION system to assure all contents of your order are included. Misunderstanding the contents of our products and website is not grounds for us to send or trade merchandise.

8. If you are ordering from outside of the USA please contact us by phone or email so we can determine the least expensive and easiest way to ship your order.

Any questions or concerns may be addressed through our customer service line 800.526.1526 or 910.259.8100; fax number 910-259-8110 or email info@wrrayson.com

For any additional information or request a sample of products may be done so by email, fax, or written:

W.R. Rayson Co., Inc.
720 South Dickerson Street
Burgaw, NC  28425